Privacy Policy

1. Privacy Policy

Robyn Stickland, ABN 62 292 418 899 of Suite 500, 585 Little Collins Street, Melbourne,

Victoria 3000 (Love it or Leave it) is committed to providing quality services and values

and respects the privacy of the people we deal with. Love it or Leave it is committed to

protecting your privacy and where applicable complying with the Privacy Act 1988 (Cth) and

other applicable privacy laws and regulations.

This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal

information.

2. What is personal information?

“Personal information” means any information or opinion, whether true or not, and whether

recorded in a material form or not, that identifies an individual or allows an individual to be

reasonably identifiable. In general terms, this includes information or an opinion that

personally identifies you either directly (e.g. your name) or indirectly.

3. What personal information do we collect?

The personal information we collect about you depends on the nature of your dealings with

us or what you choose to share with us.

The common personal information we collect about you may include, without limitation:

● name;

● mailing and/or street address;

● date of birth;

● email address; and

● phone number.

Under certain circumstances, you may provide Love it or Leave it with sensitive information

about you. This might include any information or opinion about your racial or ethnic origin,

religious or philosophical beliefs, membership of a trade union or other professional body,

sexual preferences, criminal record or health information.

If we collect your sensitive information, it will only be used by us:

● for the primary purpose for which it was obtained;

● for a secondary purpose that is directly related to the primary purpose;

● with your consent; or

● where required or authorised by law.

You do not have to provide us with your personal information. However, if you choose to

deal with us in this way or choose not to provide us with your personal information, we may

not be able to provide you with our services or otherwise interact with you.

4. How do we collect your personal information?

We collect your personal information directly from you when you, including:

● complete a Love it or Leave it Booking Form;

● interact with us over the phone;

● interact with us in person;

● interact with us online;

● participate in surveys or questionnaires;

● attend a Love it or Leave it event;

● subscribe to our mailing list; or

● apply for a position with us as an employee, contractor or volunteer.

5. Collecting personal information from third parties

Where reasonable and practicable to do so, we will collect your personal information only

from you. However, in some circumstances we may be provided with information by third

parties. In such a case we will take reasonable steps to ensure that you are made aware of

the information provided to us by the third party.

6. How do we use your personal information?

We use personal information for many purposes in connection with our services, including

the following purposes:

● provide you with information or services that you request from us;

● deliver to you a more personalised experience and service offering;

● improve the quality of the services we offer;

● internal administrative purposes.

7. Disclosure of personal information to third parties

We may disclose your personal information to third parties in accordance with this Policy in

circumstances where you would reasonably expect us to disclose your information. For

example, we may disclose your personal information to:

● our third-party service providers;

● third party suppliers that you ask us to deal with on your behalf, such as removalists;

● residential/care facilities that you ask us to deal with on your behalf;

● our professional services advisors.

Some of the third-party service providers we disclose personal information to may have part

of their business based in or have servers located outside of Australia.

8. How do we protect your personal information?

Love it or Leave it will take reasonable steps to ensure that the personal information that we

hold about you is kept confidential and secure.

Your Personal Information is stored in a manner that reasonably protects it from misuse

and loss and from unauthorised access, modification or disclosure.

9. Online activity

Cookies

The Love it or Leave it website uses cookies. A cookie is a small file of letters and numbers

the website puts on your device if you allow it. These cookies recognise when your device

has visited our website(s) before, so we can distinguish you from other users of the

website. This improves your experience and the Love it or Leave it website(s).

We do not use cookies to identify you, just to improve your experience on our website(s). If

you do not wish to use the cookies, you can amend the settings on your internet browser so

it will not automatically download cookies. However, if you remove or block cookies on your

computer, please be aware that your browsing experience and our website’s functionality

may be affected.

Website analytics

Our website uses analytics services to help us better understand visitor traffic, so we can

improve our services. Although this data is mostly anonymous, it is possible that under

certain circumstances, we may connect it to you.

Direct marketing

We may send you direct marketing communications and information about our services,

opportunities, or events that we consider may be of interest to you if you have requested or

consented to receive such communications. These communications may be sent in various

forms, including mail, SMS and email, in accordance with applicable marketing laws, such

as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct

marketing communications by any of those methods. If you indicate a preference for a

method of communication, we will endeavour to use that method whenever practical to do

so.

You may opt-out of receiving marketing communications from us at any time by contacting

us using the details set out in the “How to contact us” section below.

10. Retention of personal information

We will not keep your personal information for longer than we need to. In most cases, this

means that we will only retain your personal information for the duration of your relationship

with us unless we are required to retain your personal information to comply with applicable

laws, for example record-keeping obligations.

11. How to access and correct your personal information

Love it or Leave it will endeavour to keep your personal information accurate, complete

and up to date.

If you wish to make a request to access and/or correct the personal information we hold

about you, you should make a request by contacting us and we will usually respond within

2 business days.

12. Links to third party sites

Love it or Leave it website may contain links to websites operated by third parties. If you

access a third-party website through our website, personal information may be collected by

that third party website. We make no representations or warranties in relation to the privacy

practices of any third-party provider or website and we are not responsible for the privacy

policies or the content of any third-party provider or website. Third-party providers/websites

are responsible for informing you about their own privacy practices and we encourage you

to read their privacy policies.

13. Inquiries and complaints

For complaints about how Love it or Leave it handles, processes or manages your personal

information, please contact Robyn Stickland using the details listed below. Note we may

require proof of your identity and full details of your request before we can process your

complaint.

14. How to contact us

If you have a question or concern in relation to our handling of your personal information or

this Policy, you can contact us for assistance as follows:

Email

info@loveitorleaveit.com.au

Contact number

1300 433 043

Post

Attention: Robyn Stickland

Address: Suite 500, 585 Little Collins Street, Melbourne, Victoria, 3000

15. Policy Updates

This Policy may change from time to time.